Process Service Areas


 VOC

Process Service Area includes all intermediate processes required in Manufacturing, Service, IT, ITES or in any industry.

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Manufacturing Industry

Modern manufacturing includes all intermediate processes required for the production and integration of a product’s components. Manufacturing is the production of merchandise for use or sale using labor and machines, tools, chemical and biological processing, or formulation

IT/Software Industry

Software Engineering is the study and application of engineering to the design, development, and maintenance of software. A set of activities that leads to the production of a software product is known as software process. Although most of the software are custom build, the software engineering market is being gradually shifted towards component based. Various general process models are waterfall model, Agile Model, evolutionary development model and component-based software engineering model.

IT enabled service Industry

ITES/Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.

Service Industry

The service industries involve the provision of services to businesses as well as final consumers. Such, therefore, include accounting, tradesmanship (like mechanic or plumber services), computer services, restaurants, tourism, etc.. A service Industry is one where no goods are produced whereas primary industries are those that extract minerals, oil etc. from the ground and secondary industries are those that manufacture products, including builders, but not remodeling contractors.

Call Center Industry

A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In addition to a call centre, collective handling of letter, fax, live support software, social media and e-mail at one location is known as a contact centre.

 

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