This Post gives the standardized descriptions of the principles as they appear in ISO 9000:2005 and ISO 9004:2009. In addition, it provides examples of the benefits derived from their use and of actions that managers typically take in applying the principles to improve their organizations’ performance.   Principle 1 – Customer […]

Quality Management Principles

Also called: defect concentration diagram A check sheet is a structured, prepared form for collecting and analyzing data. This is a generic tool that can be adapted for a wide variety of purposes. When to Use a Check Sheet When data can be observed and collected repeatedly by the same […]

Check Sheet
Six Sigma – what does it mean? Six Sigma at many organizations simply means a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any […]

What Is Six Sigma?
Multicultural organizations have employees from different cultural backgrounds working together seamlessly for shareholder interests. Companies should embrace cultural differences as assets and adjust their internal processes and functions to deal with an increasingly global business environment. Managers should develop special skills to thrive in situations in which they could be […]

How to Establish Processes & Functions across a Multicultural Organization